Returns & Exchanges

At Planet of the Vapes®, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return policy on unused items and dedicated support for any manufacturer defects. Our goal is to ensure you find the perfect device for your needs with minimal hassle.

1

Initiate Your Request

Contact our customer support team via the online portal or email to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the unused item in its original packaging, ensuring all accessories, manuals, and protective materials are included.

3

Ship to Our Warehouse

Affix the provided shipping label or address the package to our returns department, making sure to clearly mark your RMA number on the outside.

4

Inspection and Refund

Once our technicians verify the condition of the return, we will process your refund or exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing